Refund Policy

Returns 

Due to our store closure because of the COVID-19 crisis, we've temporarily amended our return policy.  Any shoes purchased either in-store or on-line on or after February 17th may be eligible for return or exchange 30 days after we re-open our brick and mortar store.

To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original box. 

Several types of goods are exempt from being returned. 
Non-returnable items: 

- Clearance items
- Gift cards 
- Handbags 
- Jewelry 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds 

BECAUSE OF OUR CURRENT STORE CLOSURE, WE DO NOT RECOMMEND THAT LOCAL CLIENTS SEND BACK RETURNS.  UNLESS YOU REQUIRE AN IMMEDIATE REFUND, WE REQUEST THAT YOU HOLD ONTO YOUR RETURN UNTIL THE STORE RE-OPENS.  YOU'LL HAVE 30 DAYS FROM THAT DATE TO RECEIVE A REFUND.

Items should be returned to Plum Bottom either in person at our store, or by sending to: 2619 Brindle Dr. Harrisburg, PA 17110.  We do not reimburse for return shipping.

For online purchases, once your return is received and inspected, we will send you an email or phone call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If you purchased your item at the store, we are not able to automatically refund your charge.  We would need to speak with you on the phone to obtain your credit card number for the refund.  Please provide a phone number with your returned item so that we may call you when the item is received.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at theplumbottom@hotmail.com with the subject SHOE RETURN. 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Defective merchandise
We only replace or issue credit for items if they are defective. If we can obtain an exact replacement for your product, we will send it to you.  If that is not possible, you will receive store credit to use toward a future purchase.  Please send a picture of the issue to theplumbottom@hotmail.com with the subject DEFECTIVE SHOE. This will help us determine if the item is defective.  We can not credit or replace items that are damaged due to wear, and not due to defective workmanship. Only Plum Bottom management can determine whether an item may be considered defective.  

Some individual brands may have their own policy for replacing defective merchandise, and it is up to you whether or not to take advantage of those programs by contacting the companies directly.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit will be applied to your account. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
FOR THE DURATION OF THE STORE CLOSURE, WE ASK THAT YOU CONTACT US DIRECTLY AT THEPLUMBOTTOM@HOTMAIL.COM SO THAT WE CAN PROVIDE AN ALTERNATE SHIPPING ADDRESS FOR YOUR RETURN.

To return your product, you should mail your product to: 2619 Brindle Drive, Harrisburg PA 17110, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.